Shipping policy

Shipping Policy

Thank you for supporting Pearl96.

Each Pearl96 piece is thoughtfully handmade, reworked, or made to order. Please review the information below before placing your order.

Processing Times

Ready-to-ship items will be processed within 3–5 business days.

Made-to-order pieces are created specifically for you after purchase. Processing times for made-to-order items are listed on each product page and may vary depending on the complexity of the piece. Most made-to-order pieces require approximately 3–6 weeks to complete.

Please note that processing time is separate from shipping time.

Shipping

Once your order has been completed and shipped, you will receive a confirmation email with tracking information.

Shipping times are estimates provided by the shipping carrier and may vary depending on your location, weather conditions, customs processing, or other unforeseen delays.

Pearl96 may require a signature upon delivery for higher-value orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Pearl96 is not responsible for packages shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, Pearl96 is not responsible for shipping delays, lost packages, or stolen packages.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly to file a claim.

Pearl96 cannot issue refunds or replacements for packages marked as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of both the packaging and the item. We will review each situation individually and do our best to help.